Email us info@vetmedsplus.co.uk

Call 0845 603 1330 or Fax 01491 577 844

Help is at hand. Below are frequently asked questions.

How do I get a prescription?

Legally all veterinarians must provide a prescription.

They may use their own prescription form or you may provide them with one of ours that is offered to you simply by downloading the Vetmedsplus Prescription form. Printing off a prescription form from us is free and may save your veterinarian time. Your vet just needs to fill in the relevant sections before you send it back to us either by fax to 0845 603 1330 or post to Vetmedsplus, PO Box 4725, Henley-on-Thames, Oxfordshire, RG9 9BE . We guarantee to dispatch all medicines within 2 working days of receiving your prescription*.

Do I need a prescription for every order?

You can ask your vet to write a repeat prescription, which allows you reorder the required medicine without continually visiting your vet. Your vet is legally required to see your pet/animal within a reasonable period prior to writing a prescription and may therefore ask you to revisit every 3-6 months prior to writing a prescription for you.

Can my vet refuse to write a prescription?

No, your vet is not legally allowed to refuse writing a prescription for a medicine they would otherwise be dispensing to you.

Are these the same drugs I get from my vet and why are they so much cheaper?

Yes, these are the same drugs that all UK veterinarians are legally required to sell to animals in the UK. All our medicines are supplied by reputable UK wholesalers. Operating as an online dispensary, Vetmedsplus does not have the same expensive overhead costs as your local

Can I claim the cost of these drugs on my pet's insurance?

Yes, if you are purchasing medicine that would normally be purchased from your veterinarian and claimed for under your pet's insurance. Buying lower priced medicine from Vetmedsplus.co.uk has the additional benefit if your pet's insurance policy has a maximum limit for any one condition.

How do I administer the medicine I have recently purchased from Vetmedsplus?

If this is the first time you are administering a medicine to your pet or if you are unsure of how to administer please take the time to ensure you are following the correct procedure. All prescription medicines sold by Vetmedsplus.co.uk have a Dosage and Administration link available with the associated medicine you require. Your veterinarian should be able to answer any questions about dosage and administration if you are unsure. Finally, if you still have questions please email our veterinarian.

What happens if my animal has side effects associated with medicines bought from Vetmedsplus?

Vetmedsplus.co.uk supplies the same prescription medicines that your veterinarian does. If your animal has a side effect we recommend that you contact your veterinarian immediately. If you are concerned about the medicines we have supplied you please email our veterinarian immediately.

*All medicines dispatched within 2 working days of prescription receipt unless otherwise stated.